How to Receive Money

If you're on the receiving end of a transfer, the process works a little differently than sending. Here's what to know about getting money from someone in the U.S.

How do I receive money or a remittance?

To receive money from the U.S., you need to share your payment link with your contact (the sender). You can usually generate this link through your own bank's online banking or mobile app.

Once your sender opens the link you shared, they will need to complete a short registration with their own personal information before the transfer can go through. This is a one-time step for them, not something they need to do again for future transfers from the same person.

If you have questions about deposit limits or restrictions from your own bank, contact your bank directly, since they are the ones who set those limits — Palla does not control what your bank allows you to receive. If the problem seems to be related to limits or restrictions on the sender's side instead, it's the sender who should reach out to our support team.

How do I transfer to a different recipient?

Every recipient has their own unique payment link, generated by their bank. If you want to send money to someone new, you'll need to use the specific link that person shares with you — you cannot reuse a link from a different recipient.

The recipient is the one who creates this link, typically through their online banking portal or their bank's mobile app. If they're not sure how to generate it, the best next step is for them to contact their own bank for guidance.

How long does it take for my recipient to receive the funds?

One of the advantages of using Palla is speed: recipients typically receive their funds in less than a minute after a successful transfer. As long as the transfer goes through without any issues, it should reflect on the recipient's side almost immediately.

I cannot receive money — what should I do?

If you're unable to receive money, or the payment link you were given doesn't seem to work correctly, please send that payment link to our Support team so we can take a look and figure out what's going wrong.